Post #4475 by mungofitch on the Berkshire Hathaway board

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I don't see why it's not a good idea.

One possible short explanation, in the form of an overgeneralization: great for the railroad's cost profile, but the customers hate it.

PSR railroads seem to think their monopoly power is sufficient that the happiness of their customers with the service simply doesn't matter to their long term success. The cable company approach to client relations.

Jim

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