No. of Recommendations: 2
According to the WSJ, DQ has started using AI to take drive-through orders.
"Dairy Queen began a test with technology company Presto to bring a drive-through chatbot to a handful of its U.S. stores last year, said Kevin Baartman, the company’s executive vice president of information technology. This week, the Berkshire Hathaway-owned restaurant chain is expanding the test to several dozen franchised locations out of its 3,000 U.S. and Canadian drive-throughs."
https://www.wsj.com/business/hospitality/next-time...Striving for operational excellence and better margins, but fewer jobs for high school kids! Will the customers care?
abromber
