FYI, I really dug in my heels and complained about the garbage price phenomenon, trying every level of escalation I could. They have traditionally been wilfully dense in terms of understanding the problem. I got a little bit of traction by telling their sales people that I would not renew because the files were garbage--he intervened, a little.

After much prodding they admitted that yes, they had confirmed the problem, and confirmed that all the prices were wrong sometimes. They say they have no ability at all to correct any file once it has gone out. After I pointed out that many of their historical files are full of garbage, they did offer to delete the bad files from the page that allows downloading them! Such generosity.

If I recall correctly they made some noises about having identified and fixed the problem, but from your current observation clearly that is not the case.

Jim

Mechanical Investing FAQ

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