Subject: Re: OT: For those who use Optimum internet

you are very lucky.
the most hated providers (comcast, spectrum) do not even have humans , or online servicing, for anything other than upsell. they have been losing subscribers to ANY 3rd-party since 2020.
>95% of their efforts to regain former unhappy customers has massively failed.

our only escape finally came from google fiber in 2023, where we pay $70 @1gbs, and have had 0 hours of outage since.